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Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide using Australia Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Customer Service Policy

Mats By Design is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Exchange, Returns, and Refunds Policy

We guarantee that our new mats do not have faulty construction or materials. If a manufacturing fault that deems the mat unusable is discovered in the first 12 months than we will repair or replace at our discretion. This warranty excludes faults and failures caused by improper use and abuse; fair wear and tear; acts of nature that are beyond the products specifications including excessive use of the mat in direct sunlight; or failure to follow instructions regarding usage, care or maintenance. Commercial use is not covered by this warranty.
This warranty is in addition to under our consumer guarantee obligation.
Shipping costs for repaired or replaced mats will be the responsibility of the purchaser.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .