Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

All orders are processed and sent out between 1 – 3 business days after payment has been received.

Orders should be received between 2-7 business days. Remote areas may take 1-2 additional business days.

A tracking number will be sent via Paypal when parcel leaves.

Please provide a contact phone number, this will assist delivery drivers
Please provide delivery instructions via email if you are not going to be available to accept delivery.
Our courier company will not leave parcels without instructions on the parcel.
They will leave a card for you to call and arrange delivery at another time

Customer Service Policy

14 Day Replacement Warranty

Ezy Beach will replace your product within 14 days from the date of dispatch or direct purchase if it is found to be either damaged or faulty. Inspection of goods immediately on arrival is advised.

The warranty does not cover the replacement of goods found to have been damaged through misuse of any kind. If problems do arise, please contact us, and we will endeavor to resolve any issues.

No refunds will be given if you have simply changed your mind.

The inwards postage and handling charge are not refundable. However, the postage and handling charge for replacement will be at our expense.

For assistance with warranties, please contact this office via email to: info@ezybeach.com.au
We thank you for your co-operation

Exchange, Returns, and Refunds Policy

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion EzyBeach.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .