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Sell my Caravan

Currency

All transactions are processed in AUD.

Shipping and Delivery Policy

Products are delivered Australia wide only, using Australia Post (Registered Post) and Startrack. Shipping costs are influenced by the size and weight of the product and the shipping location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on the shipping location. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office or depot.

Click and Collect Policy

We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers.

Security Policy Applied:

When purchasing on our website, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the industry standard.

Should you have any questions or require further information regarding our security policy, please contact us and provide your Name of Contact and Number)

Customer Service Policy

Access Antennas is committed to providing exceptional customer service and quality products. We endeavor to ensure all products listed are in stock and pricing is true and correct. (Standard delivery time frames are between 3-10 business days); in the event that an ordered item is not available or we are unable to fulfill your order in a timely manner we will notify you within 2 business days to arrange an agreed upon solution or alternative item, (a back order or a full refund).

Exchange, Returns, and Refunds Policy

For faulty products, Access Antennas offer a 14 DAY REPLACEMENT WARRANTY, from the date that you receive your product. We do not offer a satisfaction guarantee on any product, however due to our high level of customer service, returns will be assessed on a case by case basis and we always endeavor to keep customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If we are unable to replace the product, we may offer you the option of choosing another product of the same value or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

when returning your product, please make sure you provide the following details:

* Your Full Name & Contact Phone Number
* Your Order Number
* Reason Why You Are Returning The Product
* Your instructions informing us how you would like the issue resolved. Please include the original order confirmation or invoice you received with your product. This will ensure the issue is resolved quickly, should anyone need to contact you.

Security

When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .