ABN 11 406 838 817
All transactions are processed in AUD.
Additional postage for some orders may be applicable for rural areas. Where possible you will not be charged any extra delivery fee, however, if the shipping address is considered rural to the extent that the couriers charge a lot more than the standard delivery rates, we will need to advise you and charge accordingly. For a prior indication of delivery costs If you are unsure if you are considered rural, please contact us directly on 0474219619, email us or via LiveChat on our website.
Small Kayak < 3m = $115
Medium Kayak 3-4m = $175
Large Kayak > 4m = $245
You are entitled to a refund within 30 days of purchase. Your satisfaction is our number one priority, so if for whatever reason you aren't entirely satisfied with the purchase, you can return the kayak in brand new condition for a full refund (excluding the courier cost to receive and return the kayak, plus any unsellable items such as those clearly used/damaged). You may choose a credit toward any other product from our store if you wish.
To be eligible for a return, your item must be in the same condition that you received it, with no scratches or visible wear, and in 'as new' condition. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Your refund will be submitted on our end within 1 business day of refund being approved. A 20% shipping & handling fee applies for all orders refunded, and will be deducted from your final refund.
If you are approved, then your refund will be processed, and a refund will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
if the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
to return your product, you should courier/drop off your product to: 6 woods close, huntingwood, nsw new south wales au 2148
you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Bay Sports is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 6 woods close, Huntingwood, NSW New South Wales AU 2148.
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .