Malandy Outdoor Adventure
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We offer a good selection of 4X4 Electric Winches. Our range has a winch to suit every vehicle and every style of winch bar on the market today! Loved by thousands of users worldwide, you can count on these to get you out of ant situation that you might find youself in. Every one of these models are backed by a 5 Year Electrical and Lifetime Mechanical Warranty. From 9,500lb - 17,500lb.
Shipping & Delivery Policy
We use Australia Post e-Parcel service for our postage requirements and Fastway Couriers for our courier service.
Once an order has been dispatched, customers will receive an email notification featuring an Australia Post tracking number or a Fastway label Number.
For Australia Post please visit www.auspost.com.au/track to track your order and for Fastway Couriers please visit www.fastway.com.au/
Please allow 2-3 business days for metropolitan deliveries. Rural customers should allow an extra 1-2 business days for delivery.
These delivery times are provided by Australia Post and Fastway. They are an estimate only. We cannot be held liable for any deliveries which fall outside these times.
****** Please note, some customers may experience longer delivery times during the Christmas to New Year period.
We do not offer deliveries outside of Australia at present.
We offer FAST, FREE DELIVERY on special occasions to most addresses in mainland Australia including mainland Tasmania. Unfortunately, due to the remoteness of some areas there are some out-of-the-way places we can't offer free delivery.
The post codes that we're unable to deliver for free are:
6161 6434 6437 6438 6440 6443
6537 6642 6646 6701 6705 6707
6710 6711 6712 6713 6714 6715
6716 6718 6720 6721 6722 6723
6725 6726 6728 6731 6733 6740
6743 6751 6752 6753 6754 6755
6758 6760 6761 6762 6765 6770
6798 6799 OR Any Island
4824 4825 4828 4829
4830 4871 4873 4874
4875 4876 4877 4879
4880 4885 4890 4891
4892 4895 Or Any Island
5220 5221 5222 5223
Or Any Island
Or Any Island
7255 7256 7257
Or Any Island (Mainland OK)
0822 0852 0854 0872
0880 0881 0885 0886
Or Any Island
******We also offer fixed freight to most CBD locations but as some postcodes are well outside of the normal delivery zones we reserve the right to increase the freight cost to those postcodes that are classed as rural/remote.
Exchange, Returns, and Refunds Policy
HOW DO I RETURN AN ITEM?
1. You may return your product within 30 days of us dispatching your purchase to you provided that products returned are in the original unopened packaging and the packaging must not be damaged.
2. Any opened packaging will not be accepted to be returned.
3. Under no circumstances will we refund monies before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.
4. All returns are subject to a $ 20.00 administration fee which you authorize us to be deducted off the balance to be refunded to you.
5. We may refund by cheque, credit card or PayPal.
6. Refunds take approximately 4-6 weeks to process by cheque, approximately 5-10 days by credit card and approximately 2-3 days by PayPal.
7. Store Purchases must be returned to the store with your proof of purchase.
8. Online purchases must be returned to one of the following stores with your proof of purchase:
MalAndy Pty Ltd Outdoor Adventure
11/7 Dunstans Court
Thomastown VIC 3074
9. We will not refund any postal costs of you returning the product to us.
Please feel free contact customer service for more information on returning or exchanging an item. Thank you.